Refund policy

At DigiCircle, we strive to provide high-quality digital products and a smooth shopping experience.

1. Digital Products

All products sold by DigiCircle are digital downloads. No physical items are shipped, so traditional returns and exchanges do not apply.

2. Refund Eligibility

Due to the nature of digital products, purchases are generally non-refundable once the files have been downloaded or accessed.

However, you may contact us if:

  • You were charged more than once for the same order.

  • You received an incorrect or incomplete file.

  • Your purchased file has a technical issue that we cannot resolve.

Each request will be reviewed individually.

3. Order Cancellations

Digital orders may not be cancellable once the download link has been delivered or the product has been accessed.

4. How to Request a Refund

To request a refund or report an issue, contact our customer support team with:

  • Your order number.

  • The email address used for the purchase.

  • A brief description of the issue.

We will review your request and respond as soon as reasonably possible.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or bank.

6. Download and Compatibility Issues

If you cannot download, open, or use your purchased template, please contact us before requesting a refund. We will do our best to help resolve the issue.

Please review each product description for supported file formats and software compatibility before purchasing.

7. Contact Us

For refund requests or assistance, please contact at shop.digicircle@gmail.com

Store: DigiCircle
Email: shop.digicircle@gmail.com

Thank you for choosing DigiCircle. We appreciate your trust in our digital products.